Classic Hifi Care

I have been investigating grille cloth, trying to decide color and texture. I have found places online that carry it including what used to be AES which is now called, Amplified Parts. They carry a nice selection including one that I might be interested in. I tried calling, no one answered and finally went to a voice mail. I used their email system to contact them, no response. I know others have used them, is this normal?? I used them before, only once, and I walked into the store, gave them my order, they filled it and I walked out. So far, I am not impressed.

Bill